Contactone supports sales associates to establish long-term customer relationships providing them a view on data regarding their preferences, behavior and purchases. It provides everything they need to create and manage via mobile effective exchanges with their customers.
With 6 flagship boutiques in the world, an e-commerce, and a phygital concept lab at technology’s leading edge, Coltorti needed a unique marketing platform to get to know its customers on a deeper level, engaging with them over time and encouraging conversions through customised digital shopping experiences.
The 3rd edition of this report analyzes the customer experience in Paris throughout the online purchasing process of 34 major Fashion & Luxury brands. New entry 24 Sèvres, LVMH's multibrand ecommerce stands out in most of the categories.