Since 1998, we have been providing cutting-edge products and services to assist your brand in digital customer engagement initiatives.
Our specialists work closely with you to maximize the use of technology, develop engagement programs, and turn your projects into success stories.
Our secure and flexible technological solutions are designed to meet the ever-changing market needs.
Flexibility is a fundamental pillar of our corporate philosophy. Our solutions are designed with a versatile approach to adapt to each client’s specific requirements. This allows us to provide tailored solutions to achieve different objectives.
We are committed to exceeding expectations and creating lasting value for our clients.
The Luxury & Retail Service Unit has strong experience and specialization in the Fashion, Design, Luxury, and Retail sectors.
The mission is to support clients in their digital evolution journey, combining the analytical approach of internal benchmarking and Business Intelligence teams with the creative spirit characteristic of our agency.
We assist brands in the realization of Customer Engagement projects, from the strategic phase to execution, touching various touchpoints to connect with customers.
Optimizing data collection processes, implementing effective social and email contact plans, creating journeys, managing and monitoring email and SMS campaigns are some of the areas where we collaborate daily with our clients. The goal? Increase conversions and create value together with brands.
The Goods Service Unit provides strategic support in digital contact through the creation of Customer Engagement paths, from email and SMS campaigns to the ideation and implementation of Customer Journeys.
The team’s goal is to strengthen the daily relationship between the brand and the customer, facilitate conversions from prospects to customers, convey valuable content, and continuously optimize adopted strategies.
The internal research and benchmarking team provides clients with focused analyses of the online shopping experience, detailed evaluations of contact plans, and multi-channel content strategy analyses.
The Loyalty Service Unit assists brands in creating and managing loyalty programs, with tactical and strategic omnichannel activities. It focuses on building and accelerating customer engagement projects, database building, and data-driven loyalty.
This approach generates two outputs in terms of value: on the user side, increased engagement, loyalty, and lifetime value; on the brand side, data enrichment and strategy optimization.
Contactlab S.r.l.
Company with a single shareholder
Share capital: €10,000.00 fully paid-up
Chamber of Commerce of Milan, Monza Brianza, Lodi
VAT 13808060969
Registered office and administrative office
Via Emilio Cornalia 11,
20124 MILANO (MI)
Tel. 022831181
