TOOLS DESIGNED FOR LOYALTY:
Our proprietary technology solutions help brands to collect, analyze, and elevate customer data across the entire purchase journey.
Through tools fully integrated with the Marketing Cloud and CRM, you can track behaviors, activate targeted engagement actions, and build effective retention, upsell and cross-sell strategies.
Each tool is designed to streamline operational workflows, enhance the customer experience, and provide a unified view of interactions — both online and in store — while ensuring flexibility, scalability and measurable performance.
IN-STORE LOYALTY MANAGEMENT WEB APP
Our interactive Web App, fully integrated with the CRM, enables store staff to manage all loyalty-related data collection and operations directly at the point of sale or service desk — even without a direct integration with the POS system.
Key features:
- CRM integration
- Streamlined loyalty management
- Activation of reward mechanics
With the In-Store Loyalty Management Web App, sales associates can manage the loyalty program quickly and efficiently, enhancing customer experience and optimizing data collection to power increasingly targeted engagement strategies.
PROPRIETARY OCR MANAGEMENT
An effective alternative for uploading proof of purchase when certain retailers cannot use the in-store app.
Thanks to our proprietary OCR system, customers can upload their receipts independently to receive points corresponding to their transactions.
This solution improves accessibility and user experience, ensuring a smooth and secure process.
In this way, every customer can take part in the program — anytime and anywhere. A concrete step toward a more inclusive and flexible loyalty experience.
CONTACTLAB WALLET
With the proprietary Contactlab Wallet, customers can add their loyalty card directly to Google Wallet and Apple Wallet, ensuring quick and seamless access during in-store shopping.
Benefits of Contactlab Wallet:
- Instant access to the loyalty card
- Multi-channel availability
- Real-time tracking
- Enhanced engagement and conversions
Contactlab Wallet makes loyalty management simple, immediate, and mobile-first, enhancing the interaction between brand and consumer.