Contactone for Azure di Microsoft

LA SOLUZIONE CHE MIGLIORA LA RELAZIONE FRA CLIENTI E SALES ASSOCIATE

Perchè Contactone for Azure?

Perchè è uno strumento, disponibile su Microsoft Azure, che supporta la
relazione con i clienti per i sales associate e che permette un accesso semplice e immediato a preferenze e storico degli acquisti.
Il sales associate può avviare un dialogo 1-to-1 e veicolare messaggi personalizzati tramite email, SMS e chat, grazie all’integrazione con i più noti sistemi di instant messaging.

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PRIVACY INFORMATIVE NOTE
MailUp S.p.A. - 20124 Milano (Italy), email: privacy@mailup.com, Fiscal Code/VAT IT 09480090159, as Data Owner and the entity in charge of data processing, informs interested parties that their personal data, as provided, shall be processed and used insofar as to process requests made by said interested parties and/or to provide periodic newsletters and/or to provide informational materials/white papers/reports as desired. Submitting one’s personal data is entirely optional. However, please note that should data not be provided it will be impossible to fulfil any service requests.The so-transmitted data shall be processed only for the time necessary for the fulfilment of the above purposes. Data may be processed by electronic means, by employees working in the commercial, editorial and administrative areas and may furthermore be processed as specified in the privacy policy of this site (click here to read the full text: contactlab.com/en/privacy-policy) which is to be considered an integral part of this policy.Data provided in the above manner may be used by the Data Owner to send email communications (newsletters, email series, event and initiative notifications, etc.). Usage of such data for purposes other than those described here may be proposed from time to time and in which case an update to this policy will be provided and your consent requested. By way of example, this may occur in instances where we wish to carry out data profiling or process your data for direct marketing purposes through both automated tools (such as SMS, MMS, email, fax, autoresponders, social media messages) or non-automated means (telephone calls by human operator, post). Subjects whose data has been provided to the Data Owner have the right to confirm the existence or not of said data and to understand its content and provenance and to check its exactness or to update or rectify it in accordance with Article 7 of Italian Legislative Decree 196/2003. The same Decree also provides for the right of those concerned to ask that the data be deleted, anonymized, or to be excluded from further processing in cases where data is not held in conformity with the law. Interested parties may also, with legitimate reasons, oppose the processing of their personal data or choose by which means they wish to be contacted or to receive promotional messages, for example only by email or SMS or by telephone with human operator or by post. Such requests should be addressed to the Data Owner’s physical address or by email to privacy@mailup.com.

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By marking this box, the user expressly accepts that the personal data provided will be processed by ContactLab, including by electronic means, for the purposes of promotional or commercial communications relating to products or services offered by ContactLab. Note that even after consenting to such processing, persons concerned may at any time raise full or partial objections pursuant to Article 7, paragraph 4 of the Privacy Code. (Optional) Yes, I accept the data profiling for the purposes of commercial analysis aimed at personalizing direct marketing.

Creiamo relazioni di valore grazie all’Instant messaging

Comunicazioni in tempo reale e altamente personalizzate tramite instant messaging permettono al sales associate di coinvolgere il cliente prima, durante e dopo aver effettuato un acquisto incrementando conversioni e fedeltà al brand.

Garantiamo al brand visibilità sulle attività verso i clienti

Le attività rivolte ai clienti effettuate dal sales associate sono acquisite dalla piattaforma e restano a disposizione anche del brand, che può così conoscere cosa succede in negozio e suggerire campagne secondo le proprie linee guida.

Aiutiamo il sales associate durante la vendita, in tempo reale

La nostra soluzione è utilizzabile anche via tablet e permette di accedere in tempo reale a preferenze, acquisti e attività del cliente, aiutando il sales associate a migliorare l’efficacia delle azioni intraprese.

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