The online purchasing experience in Paris

Contactlab, via Natale Battaglia 12 Milano

We wait for you at the analyst meeting to meet and share
some highlights of the latest report by Contactlab and Exane BNP Paribas.

The Online Purchase Experience in Paris report measures how European luxury brands market online: global luxury brands, 3 E-tailers, 1 French Department Store.
The metrics focused on communication in regards to ordering, purchasing, packaging, return procedure, and return communication.

The meeting will be held in Italian.



8.50 – 9.20

Main highlights by Marco Pozzi, Senior Advisor Contactlab
 The new report “Online Purchase Experience in Paris”  

9.20 – 9.30
Overview of the role of digital by Massimo Fubini, CEO Contactlab
       Impact on customer experience for fashion-luxury brands

9.30 – 10.00
Q&A, Coffee & Networking 

Milan, via Natale Battaglia 12

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