Luxury Goods Series

Digital Competitive Map 2017

The 5th edition of the Digital Competitive Map 2017 is out today, the report that extensively measures the level of multi-channel and digitization employed by the top international fashion & luxury brands.

This panel the year is composed of 32 brands, as Swatch and Ray-Ban are now included in the analysis. The structure of the map has been reviewed and significantly updated: there are now almost double the number of evaluation parameters compared to the previous edition, and special attention has been paid to the effort to localize content and customer engagement strategies.

This year we have introduced the premium version of the report, providing full access to report content: 35 analysis tables, a complete collection of images from websites and product pages, conversations with customer service via live chat and email, and the option to analyze up to 3 brands of choice not included in the panel. This offer is available exclusively to fashion and retail brands.

An extract of the report is available for free, allowing to view the positioning map 2017 and the table of contents for the premium version.

If you are interested in purchasing the premium version, please write to digitalfrontier@contactlab.com

Premium Report

What you get Full Pack Bronze Full Pack Silver Full Pack Gold
Full deck Digital Competitive Map 2017:

  • Key finding e slide deck with over 300 pages of in-depth analysis
  • 35 analysis tables (in excel)
  • Archive of web images (desktop and mobile) and product pages
  • Conversations with customer service on live chat, email, Twitter e Facebook
  • Table comparing customer care telephone services
X X X
Analyses of additional brand(s) not included in the DCM17 1 brand 3 brands
Total** 4.000 euro
+ VAT
6.000 euro
+ VAT
9.000 euro
+ VAT

*The analysis of your own brand is based on the 146 standard parameters and 18 criteria of the Digital Competitive Map. When requesting a performance analysis with regards the Digital Customer Experience Proficiency axis, your brand can select either the US (used to map the experience performance of the panel), Italian, French, or UK market.

** In case of a group or holding company, please note the cost of the full report refers to each brand mapped.


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